The Retail division prides itself on exceptional end user customer service. Customer service is monitored on a continual bases with a range of initiatives to ensure that it remains best in industry.
Net Promoter Score is measured on a weekly basis with an average score of 84 been achieved.
The Retail network is also a member of the Motor Industry Codes of Practice (MICOP) with an average customer satisfaction score of 98%.
The network has been recognised through three key awards in 2013 & 2014:
- The Training Journal Award for Customer Service 2013
- The Tyre Safe Award for Best Retailer 2013 & 2014
The Distribution and Logisitcs team focus on providing exceptional levels of:
- Customer Support
- Responsiveness to Customer Requirements
Industry leading stock availability, same and next delivery services with 99.9% accuracy are the key elements of the MTS distribution offer. This level of performance has been built to allow customers to focus on what matters to them: customer service and satisfaction.